Return & Refund Policy

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At Wholesale Liquidation Pallets, we strive to provide quality liquidation merchandise at competitive prices. Due to the nature of liquidation goods (sold in bulk, as-is, where-is), our return and refund policy is designed to be fair while reflecting the industry standards.

1. All Sales Are Final (No Refunds or Returns)

  • Liquidation pallets are sold as-is, where-is, with no guarantees on brand, condition, or functionality.
  • We do not accept returns or offer refunds based on customer expectations of item brands, conditions, or resale value.
  • Buyers are responsible for inspecting merchandise upon receipt and reporting any discrepancies within the specified timeframe (see below).

2. Exceptions: Shipping Errors or Major Discrepancies

We may offer partial refunds or replacements only in the following cases:

  • Wrong Item Shipped – If you receive a completely different category/quantity than ordered.
  • Major Damage in Transit – If the pallet is severely damaged due to shipping (must provide photos/video within 48 hours of delivery).
  • Missing Pallets – If the shipment is lost or undelivered (must be reported within 5 business days).

Note: Minor variations, mixed items, or cosmetic flaws are expected in liquidation merchandise and do not qualify for refunds.

3. How to Report an Issue

To file a claim, you must:

  1. Email us at sales@wholesalesliquidationpallets.com within 48 hours of delivery.
  2. Provide order number, photos/video proof, and a detailed description of the issue.
  3. Allow 3-5 business days for investigation.

4. Refund Process (If Approved)

  • Approved refunds will be issued as store credit or a partial refund (at our discretion).
  • No cash refunds. Shipping costs are non-refundable.

5. Buyer’s Responsibility

  • Research liquidation buying before purchasing.
  • Understand that liquidation means surplus, returns, or shelf-pulls with possible defects.
  • Inspect shipments immediately upon delivery.

By purchasing from Wholesale Liquidation Pallets, you agree to this policy.

Last Updated: February 21st, 2025